You can go to contact us page https://mi-ebuy.com/site/contact-us/ and submit a message including your order number and phone number. Our back end team will figure out your issue and feedback to you ASAP.
After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day.
Some e-mail services incorrectly flag automated messages from our servers as spam – if you don’t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact our Order-Support to check whether we received your order.
On rare occasions or in remote areas there sometimes might be a delay. MMT unfortunately has no influence on this. If the announced shipping times are exceeded significantly, please contact our Order-Support with your order number.
Effective 1 January 2018, VAT is charged at 5% on orders sold and shipped by MMTGroup within UAE. For shipments to countries outside the UAE, 0% UAE VAT rate will be applicable.
The advertised prices for products displayed at MMTGroup are inclusive of any VAT. However, your final price will be reflected at checkout, once the order information is completed.
Special-order means items that we do not normally carry these items in stock, and must put in a special request to get them in. Once ordered from the manufacturer, the product usually arrives in our warehouse within 7-21 days. We will ship it once it is received.
